|
QUALITY is important for AUDIO
HANDLE
to become the preferred supplier. The management
defines the following :
| QUALITY
PRODUCT |
-
Minimum or zero defect production |
| QUALITY
SERVICE |
- Knowledgeable and effective personnel |
| QUALITY
TIMELINESS |
-
Delivery by committed dateline |
|
QUALITY COST |
-
Value for money |
To
facilitate the objectives above, the management
has created two teams, namely:
1.
The Customer Focus Team (CFT) to look into the
various needs and concerns of customers - is championed
by the sales executive.
2. The Quality Focus Team (QFT) to ensure continuous
improvement of quality and cost - is headed by
the production manager.
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